Never get burned by the same customer twice.
Clientell is where business owners quietly keep score — no-shows, late payments, great tippers, repeat headaches. Check a customer's history before you serve them again. It's yours alone; no other business ever sees it.
We'll follow up within one business day to set you up.
Everything you need to remember a customer, nothing you don't.
Five fixed questions, every time
Purchase intent, customer value, engagement, outcome, and follow-up commitment — each rated 1 to 5. A review means the same thing whoever wrote it, not just stars from a mood.
One phone number, one history
Customers are matched by phone number, so your team never creates duplicate records for the same person.
Your whole team sees it. Only you can edit yours.
Invite staff to a shared team. Everyone sees every review your business has logged — but each person can only edit or delete the ones they wrote.
A dashboard that actually tells you something
Reviews this week, your score breakdown, and volume by tag — without exporting anything to a spreadsheet.
Private to your business, enforced at the database
Access control lives in the database itself, not just the app — another business can't see your records even with direct API access.
Built on principles, not promises.
Private by default
Every review is scoped to your business at the database level, not just hidden in the interface.
Built for Australian businesses
Phone lookups are matched and formatted for Australian numbers out of the box.
Never sold, never shared
Your customer history is yours. It's never shared with other businesses on Clientell.
Your first customer story goes here.
Built for businesses that take their customer record seriously.
Solo business
For a single owner keeping their own record.
- One account
- Unlimited reviews
- Structured 5-question scoring
- Customer lookup by phone
- Light and dark mode
Large business
For a business whose whole staff logs reviews.
- Multiple accounts
- Everything in Solo business
- Shared team-wide history
- Each person edits only their own reviews
Enterprise
For multiple locations and deeper reporting.
- Multiple accounts
- Everything in Large business
- Custom report insights
- Priority support
Frequently asked questions
Request access from the pricing section — tell us a bit about your business and we'll follow up to set up your account. There's no self-serve signup right now.
No. Reviews are private to your business — access control is enforced in the database itself, so no other business can read your reviews even through direct API access.
Yes. Invite team members with a shareable link — everyone on your team can see every review your business has logged, but each person can only edit or delete the ones they wrote themselves.
Your business record and its reviews are kept. If you sign back up later with the same email, everything comes back exactly as you left it.
No — reviews are entirely internal to your business. Customers are never notified and never have access.
Laws on customer record-keeping and privacy vary by location, so we'd recommend checking your local requirements (and your own terms of service with customers) rather than treating this as legal advice.
Start the record before your next bad customer walks in.
Request access and we'll set your team up.
Request access